Co-Packing Services
FBA Prep Labeling and Packing
Returns Management
The returns management process is for every retailer an important part of the eCommerce process.
An effective return handling process isn’t just a luxury or additional service; it’s also a powerful tool to keep your customers satisfied. Research papers shows that 95% of consumers will make another purchase if the return process is smooth. The average return rate for online eCommerce purchases is around 30%, so it’s important for every retailer to keep focusing on the Returns handling process. Customers today aren’t just looking for great products; they want a complete experience. And part of that is knowing they can return products without difficult issues or actions. Your return handling process should foster trust, not friction.
With Shipbloc Returns Management team and multiple hubs around Europe, we’re providing local address points for your customer returns. So, you can focus on your core business and boost your sales.
Dedicated Reverse Logistics
An efficient return management process in our warehouse is crucial for ensuring your customer satisfaction. This is important as most consumers seek a quick and hassle-free return experience to remain satisfied about the brand.
At our facility, we make it a priority to minimize lead times in return management planning, constantly fine-tuning our operations for rapid and seamless order returns. We can create custom reverse processes, suitable for your business. Our customer support desk can also contact the customers directly and manage our ticketing system to push notifications about every returned item.
After receiving the returned package, we start with the Return Handling process, as agreed with your company. We control and check every returned parcel and items. You decide for every condition what happens to the returned items. We make sure to quality check each individual product regarding the product guidelines. Do you need to restock the items or forward them back to you? Every re-stocked item needs to meet your criteria for returns and refunds.
Our Shipbloc Returns Portal can be integrated with your in-house systems, to support the return handling process and inventory management. All the data from the return, from receiving confirmations, photos, reason codes will be synchronised with your systems. Our Portal will inform you realtime about the process of each order, return label generations, conditions, stock levels and refunds.
Finally, we can also ship the returned items back to your company or adhere to a waste disposal process, depending on your quality requirements.
Our customized Returns Handling process will offer your business a lot of time and cost savings, while also minimizing the risk of losing your valuable customers. Thanks to our dedicated Returns Team, in-house Returns Management System, we provide an effortless ‘returns made easy’ experience that ensures customer satisfaction.
Interested in taking reverse logistics to the next level? For more information on how Shipbloc can grow your eCommerce business, contact us today!
